KM Technology

The early Knowledge Management technologies were online corporate yellow pages (expertise locators) and documentmanagement systems. Combined with the early development of collaborative technologies (in particular Lotus Notes), KM technologies expanded in the mid 1990s. Subsequently it followed developments in technology in use in Information Management. In particular the use of semantic technologies for search and retrieval and the development of knowledge management specific tools such as those for communities of practice.

More recently social computing tools (such as blogs and wikis) have developed to provide a more unstructured approach to knowledge transfer and knowledge creation through the development of new forms of community. However, such tools for the most part are still based on text, and thus represent explicit knowledge transfer. These tools face challenges distilling meaningful re-usable knowledge from their content.

Knowledge mapping is commonly used to cover functions such as a knowledge audit (discovering what knowledge exists at the start of a knowledge management project), a network survey (Mapping the relationships between communities involved in knowledge creation and sharing) and creating a map of the relationship of knowledge assets to core business process. Although frequently carried out at the start of a Knowledge Management programme, is not a necessarily pre-condition or confined to start up.

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